Key information
All of our products are produced on an individual basis. To customize a given product, contact our service center.
Our designs and orders are tailored to meet our customers’ requests.
IMPORTANT: Depending on your monitor type and its settings, our printed products may differ in color from those you see on your screen. If you wish to see the exact colors, please contact our service center.
Wall murals, stickers, pictures, posters
If you are interested in a dimension or a model unavailable in our product panel, please contact us so that we could customize your order to satisfy your desires and demands. We offer you personalized patterns.
How to place an order?
1. Choose products you prefer and add them to your shopping cart.
2. Fill in the order form.
3. Indicate a preferred form of delivery.
4. Pay via wire transfer (if you choose this option, go to points 5) and 6) or pay via the Przelewy24 service.
5. Make a bank transfer payment.
6. Your order can be expedited if you send us a confirmation that your bank transfer payment is completed.
If we do not receive such a confirmation, the processing of your order will begin after crediting our bank account with your payment.
How to order our wall murals?
1. Specify the dimensions of your wall mural in centimeters (for a correct installation, add 2-3 cm extra).
2. Choose the type of basis material: Fleece, Canvas, Laminated Fleece or Fine Stripe.
If you need any assistance, please contact us by e-mail: contact@mykidsmurals.com.
Why should you choose our fleece wallpaper?
1. No PVC or other toxic compounds.
2. CE and hygienic certificates. It is classified as flame retardant.
3. Easy installation.
Glue should be applied only to a wall surface and then dry strips of the wallpaper should be applied on this wet wall surface.
Unlike typical paper wallpapers the surface of this wallpaper do not have to be glued to make it properly soaked and softened.
4. Durable.
5. A good sound-insulating material.
6. An edge-to-edge application method (angular cutting guarantees almost invisible joined edges); our wallpapers are precisely trimmed
7. It can be easily removed from the wall.
Changing your interior decoration can be a piece of cake now! Just pull a wallpaper strip firmly to remove it. Unlike paper wallpapers, there are no scraps or large parts of Fleece wallpaper left on your wall.
Why should you choose our laminated fleece wallpaper?
1. Benefit from a 3-year warranty on this type of basis material (water repellent material and non-fade colors).
2. Wet cleaning (its laminate covering in the specification is certified as washable so it is approved by the Polish State Sanitary Inspection).
3. Water repellent and more mechanical damage resistant.
4. This type of material has been certified as class B1 (flame retardant).
5. An edge-to-edge application method (angular cutting guarantees almost invisible joined edges); our wallpapers are precisely trimmed.
6. Eco printing – an eco-friendly printing technology.
Installation guidance
1. Check the condition of your wall mural carefully before you begin gluing it.
In order to assess its condition and whether it satisfies your expectations, unroll all of its panels with the printed side upwards and place them side by side on a dry and clean surface.
If your wall mural is made up of several panels, check whether its entire pattern, colors and weight of individual panels are correct at their edges.
2. IMPORTANT: Our Fleece wallpapers do not require their panels to be covered with any adhesive. Simply apply the adhesive to the wall section by section and do not let the wall get dry before wallpapers are installed. Ideally, have your wall surface covered with the adhesive only slightly larger than a wallpaper panel.
TIP: The ready-made Flugger 377 or Metylan Extra glues are highly recommended to our Fleece wallpapers.
Let your already glued wallpaper dry so that all surface imperfections could be absorbed..
IMPORTANT: If you are not sure whether you are able to install your wall mural correctly, contact an experienced specialist. The manufacturer is not responsible for poorly installed wall murals.
Individual projects
We make graphic projects tailored to our customers’ needs, individual dimensions and style.
Types of delivery
By courier – shipping cost according to the rates of logistics operators. Delivery time depends on the recipient’s country.
Types of payment
Bank transfer payment (wire transfer to the bank account number specified after placing an order; your order can be processed faster if you send us a bank transfer payment confirmation).
Przelewy24 (safe electronic payment service).
Waiting time period for your order
Wall murals are sent within 4 – 6 weekdays (from the date a customer accepts his/her visualization, such a visualization is sent within 3 weekdays)
Stickers/Pictures/Posters up to 4 weekdays
PLEASE NOTE: a purchase agreement is reached after the order is paid and the visualization is accepted.
Complaints
Always remember to check your product before its installation – this is a principle condition for an acceptance of your complaint. If you discover any technical defects in your product after its delivery, please let us know by sending a relevant message with photos of these defects to: contact@mykidsmurals.com. Then send us your defective wall mural intact. As soon as your claim is accepted, you will be sent a non-defective product or be refunded.
If you discover that your parcel is damaged, collect it from the courier but demand for opening it in courier’s presence. If you have a reason, draw up a damage protocol signed by the courier. We will send you your order again within 14 weekdays at no additional cost. If you discover damage to the packaging after the courier left, your claim of damage or complaint will be rejected.
STATUTORY WARRANTY TIME PERIOD
1 year (no statutory warranty for companies)
ADDRESS TO SUBMIT COMPLAINTS
Agencja Reklamy RekLama Design Łukasz Kopaczek
Dominikańska 12
39-400 Tarnobrzeg
Poland
contact@mykidsmurals.com
EU VAT number: PL8672123492
RETURNS
Exclusions to the Right of Withdrawal from the Contract
The customer is not entitled to the right of withdrawal from the contract without explanations if he/she purchases a non-prefabricated product manufactured according to customer’s specifications or to satisfy customer’s individual needs (according to the provision of the Act).
Additional information
The right to withdraw from the contract concluded at a distance and off-premises is not granted to the customer if the object of the service is non-prefabricated manufactured according to consumer’s individual specifications. All of our products sold via website My Kids Murals are manufactured according to customer’s individual order (pattern, dimension) and are not subject to the right to withdraw from the contract. However, if our product does not meet your expectations, please contact us! Our customers’ satisfaction is our priority!
TIME PERIOD TO WITHDRAW FROM THE CONTRACT
14 days
ADDRESS TO SEND RETURNS
Agencja Reklamy RekLama Design Łukasz Kopaczek
Dominikańska 12
39-400 Tarnobrzeg
Poland
contact@mykidsmurals.com
EU VAT number: PL8672123492
RETURN SHIPMENT IS PAID BY THE BUYER
